ServiceNow CIS-CSM Exam: The Greatest Shortcut Towards Success

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The ServiceNow Certified Implementation Specialist – Customer Service Management (CIS‑CSM) credential validates that you have the skills to effectively implement, configure, and maintain the CSM module on the ServiceNow platform. To earn it, candidates must complete foundational courses like ServiceNow Fundamentals, CSM Fundamentals, and CSM Implementation, and then pass a 60-question, 90-minute exam covering system setup, integrations, portals, knowledge, catalog, communities, and analytics. Upon passing, the certification is permanent and you can progress toward advanced certifications or the CSM Professional Suite. If you're planning to take the exam, it's highly recommended to use CIS-CSM Exam Questions—such as those offered by P2PExams—for your preparation. These resources help you understand the exam format, reinforce key concepts, and boost your confidence for the actual test.